Refund policy

At DITO Collection, we carefully inspect every item before it is shipped to ensure it meets our quality standards. As a small family business offering carefully selected and limited-quantity pieces, we kindly ask you to review our policy before making a purchase.

Refunds

We do not offer refunds for any purchases.

Please make sure to review your order carefully, including the selected size and color, before completing your purchase.

Defective Items

If you receive an item with a manufacturing defect or damage, please contact us within 48 hours of receiving your order.

To process your request, please provide:

  • Your order number
  • Clear photos showing the defect
  • A brief description of the issue

Once the defect has been verified by our team, we will arrange a replacement or exchange.

Delivery for approved defective-item returns or exchanges is completely free of charge.

Conditions

To qualify for a defect claim:

  • The item must be unworn and unwashed.
  • Original tags must still be attached.
  • The defect must not be the result of misuse, accidental damage, or normal wear and tear.

Contact Us

For any questions regarding your order or to report a defective item, please contact us through:

WhatsApp:
+961 70 186 798

Email:
store@ditocollection.com

We are committed to making sure every customer has a positive shopping experience and will do our best to resolve any genuine product issues as quickly as possible. 🤍

Return & Exchange Policy

We understand that sometimes you may wish to exchange an item for a different size or color.

If you would like to return an item for an exchange due to a change of size, color, or personal preference, the item must be:

  • Unworn and unwashed
  • In its original condition
  • With all original tags attached

Please note: Since the original size and color are selected by the customer when placing the order, delivery charges for both the return and the replacement shipment are the customer's responsibility.

We encourage you to carefully review your size and color selection before completing your purchase. If you need assistance, our team will be happy to help you choose the right option before you place your order.

If the exchange is due to an error on our part or because you received a defective item, all delivery charges will be covered by DITO Collection.